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· hi louis, log into the persons rapid reward account who has earned the companion pass and puschase a ticket with cash or points. I can confirm that none of those steps fit within the southwest employment process. This just felt of entitlement and cheating the system for those that paid for premium seats. This is why this was frustrating - especially after the southwest announcement stated that if you miss your. · hi and , unfortunately, this sounds like a potential scam. The current family boarding policy is to become active only when you have a child under the age of seven, and then, only two adults can accompany the child during boarding between a and b grou. Southwest airlines asks that passengers report any “unwelcome behavior” on their aircraft to the flight attendants on duty. In fact, as of january 2020, it’s now part of the airline’s required pre-flight emergency briefing and demonstration, right after the instructions about operating oxygen masks. · ive suggested that southwest change the name of the policy from family boarding to child assist. We will report this potential scam to the proper channels at southwest. · what irritated me is that in this situation, the people werent really preboarding - the a group was called, and the people in question had c boarding passes and cut in front of all the a group. When the flight is listed in up coming flights you will see where it says add companion.
